Thank you for placing your trust in Remember Urns. Please carefully review the following Shipping Agreement, which outlines our shipping practices, customer responsibilities, and delivery expectations.

By placing an order through this website, you acknowledge and accept the conditions below.

1. Shipping Origin & Processing Times

  • All products are shipped from our central fulfillment center located in San Francisco, California, unless otherwise specified.
  • Orders placed before 2:00 PM Pacific Time (Monday–Friday) are typically processed and shipped the same day.
  • Orders placed after 2:00 PM Pacific Time, or on weekends and holidays, may be shipped the following business day.

2. Shipping Methods & Delivery Estimates

We offer three FedEx shipping methods:

MethodEstimated Delivery Time

Ground Shipping

3–7 business days

2nd Day AM

2 business days

Priority Overnight

1 business day

⚠️ Please note: Business days do not include weekends or holidays.

Estimated delivery timelines are provided directly from FedEx’s API at checkout and are non-binding. Delivery times may vary due to weather conditions, logistical disruptions, or carrier-specific delays.

3. Transfer of Responsibility

Once your order has been handed off to the shipping carrier:

  • The shipment is considered fulfilled.
  • Ownership and delivery responsibility are transferred to the customer.
  • Neither Eastgate Funeral Home nor Memorial Shops shall be held liable for shipping delays, missed delivery attempts, or lost packages resulting from third-party carrier issues.

4. Customer Acknowledgement

By submitting your order, you confirm that:

  • You have reviewed and approved the estimated delivery timeline shown at checkout.
  • You understand that delivery guarantees are limited to FedEx’s terms for 2nd Day AM and Overnight services.
  • You will not hold RememberUrns responsible for shipping delays outside our control.

5. Incorrect, Delayed, or Damaged Deliveries

  • In the rare case of a defective, incorrect, or damaged product, please contact our customer service team within 3 business days of receipt.
  • Be prepared to provide your order number and clear photos of the issue to assist with timely resolution.
  • Shipping errors caused by incorrect information provided at checkout (e.g., address, recipient name, engraving text) are not eligible for refund or replacement unless otherwise determined by our team.

6. TSA & Airline Guidance for Cremation Products

Certain memorial items (such as urns) are approved by the TSA for air travel. The following materials are generally accepted in carry-on luggage:

  • Wood & Fiberboard Composite
  • Paper-based Materials
  • Plastic

Because airline policies vary, we strongly recommend contacting your airline before traveling with cremated remains to confirm their requirements.

7. Contact Us

For any shipping-related questions or concerns, please contact our support team:

Customer Service

✉️ Email: [email protected]

We are here to help ensure your memorial product arrives with care and clarity.